FAQ

Q: Can you ship to the United Kingdom?

Due to VAT I cannot send merchandise to the UK. You can proxy through a US buyer and have them send your order to you as an alternative.

Q: I moved/my address has changed/I entered the wrong shipping information!

If you had a change of address or put in the wrong info you can contact me through the contact link at the bottom of the page with your order number!

Q: How long will it take for my order to get sent out?

A: 1-2 weeks for domestic orders. Due to COVID and delays with USPS please expect packages to take a little longer to get to you. International orders may have more significant delays. 

Q: Where is my order/Why does my tracking say ___?

A: If you've received a shipping notification please give it a day or two to update with tracking information. Once a package is dropped off at the post office and sent out any delays that may occur are completely out of my control. As a sender I only get the same exact tracking information as the recipient. 

Q: Can I cancel my order?

If your order has not been shipped out you can cancel it at anytime. 

Preorder items cannot be canceled/refunded after they are placed, if you must cancel it please know it will result in being blacklisted from purchasing from this shop in the future.  

Q: My item was damaged/lost.

A: If your item was damaged/lost I can offer a replacement depending on item availability(domestic orders only), otherwise I can issue a refund.

Q: When will you be restocking ___ item?

A: To keep up to date with item restocks feel free to click the "notify me when restocked" button on the item listing.

Q: I have not received an order confirmation email.

A: Please be sure to check your spam/junk folders!